We specialise in working with customers and their families who require care in their own homes. We offer a unique service of personalised care options from check-in visits to full live-in support.
We provide the homecare services you need, underpinned with the latest innovations in technology to support you to live your life, the way you want to.
Our services support you to maintain your chosen lifestyle. So, we keep you in control and provide you with the home care and support that you want, where and when you want it.
First Platinum Care is your perfect care at home companion, providing care and support for your family.
With kindness and compassion, our highly-trained and trusted team deliver tailored programmes for ALL needs from companionship through to complex health requirements.
Our energy and happy disposition deliver laughter, whilst our enthusiasm for life allows your family member to be themselves, safe in the comfort of their own home for longer.
Kind and Caring. Professional and Respected. Fun and Passionate. Supportive. Innovative.
What makes our home services different?
Simply, that we put you, the customer first. Our aim is to provide the standard of care that we would want for our own families. This means valuing the unique qualities of each customer and seeing the whole person, not just a list of care needs. Our services are flexible and respond to your changing priorities and needs. We work together with families to keep our customers in control of their own care as far as they are able. That’s why we always listen carefully to what you tell us about how you want to receive your care and support. We keep in regular contact, so that you soon get to know the team.
Our compliments concerns and complaints procedure.
First Platinum Care welcomes all of your feedback because this helps us to improve our services. We have an open procedure for managing any concerns and complaints. All of our homecare customers receive a copy of our procedure when the service starts. We want to make sure that you are in no doubt about how to voice any concerns that may arise or to give us any positive feedback. Confirming the quality of our homecare service.
The care supervisors from our office will regularly check that you are satisfied with the services that you receive from us. We share this information with the national regulator for homecare services. There is a national regulator in each of the four countries of the United Kingdom. These statutory bodies have responsibility for making sure homecare services meet the requirements of the law and meet fundamental standards of quality and safety. The regulators carries out periodic inspections to check our services. As part of these checks they may directly ask our customers for feedback.
Alternatively you may wish to refer your complaint to:
Employment related - ACAS (Advisory, Conciliation and Arbitration Service) provides free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law. The ACAS helpline number is 0300 123 100.